General Conditions
General Conditions of Sale – OneRosa
Welcome to OneRosa! These terms and conditions govern all orders placed on our site.
Article 1 – Purpose
These T&Cs define the terms of sale of OneRosa care products offered on our site.
Article 2 – Order
Any order constitutes acceptance of these General Terms and Conditions. Validation of the order confirms the purchase.
Article 3 – Price
Prices are listed in euros, all taxes included. They are subject to change without notice, but products are billed at the rate in effect at the time of ordering.
Article 4 – Payment
Payment is made online by credit card or other available methods. The order is validated once payment has been accepted.
Article 5 – Delivery
Delivery is guaranteed to the address indicated by the customer, according to the conditions specified on the “Delivery Policy” page.
Article 6 – Withdrawal and returns
The customer has 14 days to return an unopened, unused product. See the “Return Policy” for terms and conditions.
Article 7 – Guarantees
Our products are covered by the legal guarantee of conformity. In the event of a defect, please contact our customer service.
Article 8 – Personal data
The data collected is used in accordance with our Privacy Policy.
Article 9 – Disputes
In the event of a dispute, an amicable solution will be preferred. Failing this, the French courts shall have jurisdiction.
LEGAL NOTICES
In accordance with the provisions of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the OneRosa site are informed of the identity of the various parties involved in its creation and monitoring.
Site editing
This site, accessible at the URL www.onerosa.com (the “Site”), is published by:
Eren Sahin, residing at 10 rue de furstenfeldbruck 93190 Livry-Gargan, of Turkish nationality (Turkey), born on 15/10/2001, registered with the RCS of BOBIGNY under number 928102243,
The publisher's individual VAT number is: FR55912272663.
Accommodation
The Site is hosted by Wix Online Platform Limited, located at 1 Grant's Row, Dublin 2 D02HX96, Ireland, (telephone or email contact: (+1) 415 358 0857).
Publication Director
The Director of Publication of the Site is Eren Sahin.
Contact us
By phone: +33756995059
By email: onerosa.contact@gmail.com
By mail: 10 rue de furstenfeldbruck 93190 Livry-Gargan
Personal data
The processing of your personal data is governed by our Privacy Policy, available from the "Personal Data Protection Policy" section, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR").
Privacy Policy – OneRosa
OneRosa is committed to protecting your personal data and respecting your privacy.
Data collected
We collect the information necessary to manage your order (name, address, email, payment).
Use of data
This data is only used to process your order, inform you, improve our services, and comply with our legal obligations.
Security
We implement technical measures to secure your data against unauthorized access.
Data sharing
Your information is never sold to third parties. It may only be shared with our trusted service providers (delivery, payment).
User Rights
You can access, rectify, or delete your data by contacting us at [email address].
Cookies
Our website uses cookies to improve your experience. You can manage them in your browser settings.
Return Policy – OneRosa
Your satisfaction is our priority. Here are the conditions for returning a product.
Return period
You have 14 calendar days from receipt to exercise your right of withdrawal.
Terms
The product must be returned in its original packaging, unopened, in perfect condition.
Procedure
To make a return, contact our customer service at [email address] with your order number.
Refund
After receipt and inspection of the product, the refund will be made within 14 days via the same payment method.
Exceptions
Opened or used products cannot be returned, except in the event of a proven defect.